Return& Exchange Policy
Important Notice
WorldStep offers twocategories of products: Customized and In-stock. Please note the specificpolicies for each:
Customized Insoles：
As bespoke productstailored to individual foot profiles, customized items are non-refundable andnon-exchangeable once the order is confirmed, pursuant to consumer protectionexceptions for personalized goods.
In-stock Products：
Standard stock items(insoles, braces, socks) are eligible for a 7-day inspection period. Items mustbe unopened and in original condition. Returns are not accepted after 7 days orif the seal is broken.
Color Variance：
Minor colorvariations due to monitor settings are not considered defects.
Return Requirements
1. Product Integrity：Items must beunwashed, stain-free, and returned with all original tags, accessories, andpackaging.
2. Consolidated Returns：Please consolidateall items from the same order into a single return package.
3. Logistics：We provide doorsteppickup via Hsinchu Logistics. We do not support convenience store returns.Orders returned due to failure to pick up within 7 days cannot be reshipped.
4. Defective Items：Shipping costs forconfirmed defective exchanges will be fully covered by WORLDSTEP.
Non-Returnable Conditions
1. HygieneReasons：Opened personal items (insoles, socks) cannotbe returned due to health and hygiene regulations.
2. Manual Damage：Items with removedtags, signs of wear, or intentional damage.
3. Promotional Gifts：Promotional gifts ornon-product add-ons.
Refund Process
1. Credit Card：Refunds will becredited back to your card. Arrival time depends on your issuing bank.
2. Other Payments：Please provideaccurate bank details for wire transfers. Refunds are processed within 14 daysof verification.
3. Invoices：Hard-copy invoicesmust be returned with the product for the refund to be processed.
Contact us.
LINE:@007jgoqb / Hotline: 0800-500-530
